Content Lead and Content Designer

AI Assistants · Support & Lifecycle Communications · UX Copy

FinTech, Banking & SaaS

I'm a Content Lead based in Ljubljana, working across the full communication path a customer takes: from first hearing about a product to getting stuck inside it. Led a team of 5 editors, 10+ languages, 3 operating companies.

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Currently open: Content Designer and Content Strategist Lead.

Case #1

Scaling self-service support

71%+

Cases resolved without a human agent

Case #2

Onboarding and KYC communications

Lifecycle trigger types

Case #3

Building a scalable content system

1 → 7

Channels per customer story

Case #4

An FAQ built to be cited by AI

15 of 20

Target questions cited in AI answers

Case #5

Onboarding and payout microcopy

+10%

Conversion lift on the invitation step