Portfolio

Senior Content Designer.

Product & Support Communications / FinTech / Banking / SaaS

−35% Tickets

+15% Conversion

+30% Bot accuracy

60%+ Bot coverage

I design content systems that reduce support load and improve activation.

About

Ekaterina Krivova

Content as infrastructure, not output. Every article, email, and bot answer is part of a system that scales across languages, surfaces in retrieval, and holds up under real production load.

Contact

Get in touch

Currently open to senior content design roles.

Case #1

FinTech · regulated broker · 2023 – 2024

End-to-end customer onboarding journey

+15%

Triggered email conversion

Case #2

FinTech · regulated broker · 2023 – present

Self-service as the second line of defence

60%+

AI bot queries handled

Case #3

FinTech · regulated broker · 2023 – 2024

Product communications, not marketing

+15%

Triggered email conversion